High-Value Items (Over $100)

Due to the collectible nature of our products, all items priced over $100 are considered final sale and are not eligible for return unless received damaged or incorrect.

To ensure confidence before purchase, customers may:

• Request additional photos or videos prior to shipment
• Schedule an in-store visit at our Valencia location to inspect the item in person before purchase

We are happy to provide additional details to help you make an informed buying decision.

---

Now here is your fully updated Return Policy section including everything combined cleanly:

---

Refund & Return Policy

30-Day Return Policy

We offer a 30-day return policy from the date of purchase.

To be eligible for a return, items must be:

• Unopened
• Unused
• In new condition
• In original packaging
• With all seals intact

Items that have been opened or used are not eligible for return.

Proof of purchase is required.

---

High-Value Items (Over $100)

Items priced over $100 are considered final sale and are not eligible for return unless received damaged or incorrect.

Customers may request additional photos or videos prior to shipment, or schedule a visit at our Valencia retail location to inspect the item before purchase.

---

Return Authorization Required

Before sending any item back, you must contact support@toycanon.com to request return authorization.

Return requests must include:

• Order number
• Reason for return
• Clear photos of the item and packaging

Items returned without prior authorization will not be accepted.

---

Return Shipping & Restocking Fee

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Approved returns may be subject to a 15% restocking fee. In certain cases, the restocking fee may be waived depending on the item condition and circumstances.

---

Processing Time

Once your return is received, please allow 5–10 business days for inspection and processing. Refunds will be issued to the original payment method.

---

Damaged or Incorrect Items

Please inspect your order upon delivery. Contact us within 48 hours if your item arrives damaged, defective, or incorrect.

---

Non-Returnable Items

• Opened collectibles
• Sale items
• Gift cards
• Special-order or custom items

---

Questions?

Contact support@toycanon.com or use live chat during business hours.