Refund policy

Refund, Return & Cancellation Policy

Last Updated: September 15, 2026

At Toy Canon, we understand that collectibles are more than ordinary products. Our team inspects items before shipment and takes care when packing orders to help protect both the collectible and its packaging during transit.

Please review this policy and the applicable product listing carefully before completing your purchase.

14-Day Return Policy

Eligible products may be returned within 14 days of delivery.

To qualify for a return, the item must be:

Unopened and unused
In new condition
In its original packaging
Complete with all original accessories, inserts, seals, tags, and included materials
In the same condition in which it was received
Otherwise eligible under this policy

Opened collectibles are not eligible for return.

Proof of purchase is required. Toy Canon reserves the right to inspect returned merchandise and deny a return or refund when the item does not meet these requirements.

Cancellations Before Fulfillment

Products that are eligible for cancellation may be canceled at any time before fulfillment.

Once an item has been fulfilled, it can no longer be canceled. It may instead qualify for a return under the applicable return rules.

The following items are Final Sale and cannot be canceled, returned, or exchanged, including before fulfillment:

Any individual product with a listed price of $100 or more
Chase products
Blind bags and blind boxes

This Final Sale restriction also applies to qualifying preorders.

A cancellation request is not complete until it has been reviewed and confirmed by Toy Canon. Approved cancellations will generally be refunded to the original payment method.

Nothing in this policy limits cancellation or refund rights that cannot legally be waived, including remedies that might apply when Toy Canon, a manufacturer, or a distributor cancels a product or cannot fulfill an order.

Final Sale: Products Priced at $100 or More

Any individual product with a listed selling price of $100 or more at the time of purchase is Final Sale.

Discount codes, promotional discounts, store credit, gift cards, Collector XP, or other reductions applied during checkout do not change the product’s Final Sale classification.

These products cannot be canceled, returned, or exchanged, including before fulfillment.

This does not prevent you from contacting us if Toy Canon shipped an incorrect item or if an item arrives with qualifying damage or a qualifying defect.

Customers purchasing high-value collectibles should carefully review the entire product listing, including available photographs, product descriptions, dimensions, manufacturer information, specifications, and condition information before completing their purchase.

If you would like additional information about a high-value collectible, contact Toy Canon Support before purchasing. When reasonably available, we will be happy to provide additional information or photographs.

Toy Canon operates as an online-only toy and collectible store and does not offer in-person product inspections.

Blind Bags and Blind Boxes

Blind bags, blind boxes, and other products whose contents are intentionally concealed or randomized are Final Sale.

These products cannot be canceled, returned, or exchanged, including before fulfillment.

Receiving a duplicate, common item, or something other than the character, variation, or rarity you hoped for is part of the nature of blind products and does not make the product eligible for cancellation, return, exchange, or refund.

This policy protects the integrity of blind products by preventing merchandise from being opened, identified, evaluated, and subsequently returned.

Chase Products

Products identified or sold as a Chase are Final Sale.

Chase products cannot be canceled, returned, or exchanged, including before fulfillment.

Please carefully review the applicable product listing before purchasing.

Return Authorization Is Required

Do not send merchandise back to Toy Canon without receiving return authorization first.

To request a return, contact support@toycanon.com within the applicable 14-day return period.

Please provide:

Your order number
The product you would like to return
The reason for the return
Clear photographs of the product and packaging when requested
Any additional information reasonably requested by Toy Canon

Toy Canon will review the request and determine whether the product qualifies for a return.

If approved, we will provide return instructions and applicable return shipping information.

Unauthorized returns may be refused, rejected, or returned to the sender. Do not independently mail merchandise to Toy Canon’s mailing address unless Toy Canon Support specifically authorizes and instructs you to do so.

Return Shipping and Restocking Fee

For ordinary approved returns:

The customer is responsible for return shipping.
A 15% restocking fee will be deducted from the approved refund.
Original shipping charges are generally non-refundable.

The customer remains responsible for the merchandise while it is being returned to Toy Canon. We strongly recommend following the provided return instructions and retaining all tracking information until the return and refund are complete.

The 15% restocking fee and customer-paid return shipping generally do not apply when Toy Canon confirms that:

We shipped an incorrect item
The item arrived with qualifying damage
The item has a qualifying defect
Applicable law requires another resolution

In those circumstances, Toy Canon will determine the appropriate resolution and, when applicable, provide or cover authorized return shipping.

Refund Processing

After an authorized return is received, Toy Canon will inspect the merchandise and verify its eligibility.

Please allow up to 10 business days after delivery of the return to Toy Canon for inspection and initiation of an approved refund.

Approved refunds will generally be issued to the original payment method, less any applicable restocking fee, non-refundable shipping charges, or other authorized deductions.

After Toy Canon initiates a refund, your bank, card issuer, payment provider, or other financial institution may require additional time to make the funds available. Processing times controlled by financial institutions are outside Toy Canon’s control.

Damaged, Defective, or Incorrect Items

If you believe your order arrived with qualifying damage, a qualifying defect, or an incorrect item, contact:

support@toycanon.com

Your order number
A description of the issue
Clear photographs of the collectible
Clear photographs of the product packaging
Photographs of the shipping box and packing materials
Any additional information reasonably requested by Toy Canon

Please retain the product, its original packaging, and all shipping materials while the claim is being reviewed.

Depending on the circumstances and product availability, the resolution may include a replacement, refund, return authorization, or another appropriate remedy.

Collectible Condition and Manufacturer Variations

Toy Canon takes collectible condition seriously.

Before shipment, our team makes reasonable efforts to inspect products for significant visible damage. We also use protective packing materials appropriate for the product whenever reasonably possible.

Collectibles are manufactured products, and normal manufacturing and distribution processes can result in variations or minor imperfections, including:

Minor paint variations
Small factory marks
Slight differences in finish or color
Minor packaging imperfections
Small print or alignment differences
Manufacturer-applied stickers or labels
Other ordinary manufacturing or packaging variations

These conditions are not necessarily considered defects or qualifying damage.

Unless a product is expressly advertised as having a guaranteed condition, Toy Canon does not guarantee mint or collector-grade packaging.

If packaging condition is especially important to you, contact Toy Canon Support before purchasing. When reasonably possible, we will provide additional available information or photographs.

Preorders

Customers are charged at checkout when placing a preorder.

Preorders priced below $100 may be canceled before fulfillment unless the product is a Chase, Blind Bag, Blind Box, or otherwise designated Final Sale under this policy.

Preorders priced at $100 or more, Chase products, Blind Bags, and Blind Boxes are Final Sale and cannot be canceled, returned, or exchanged, including before fulfillment.

Once an eligible preorder has been fulfilled, it can no longer be canceled. It may instead qualify for a return within 14 days of delivery.

Manufacturer and distributor schedules are estimates and may change. Products may be delayed, allocated, discontinued, become unavailable, or be canceled by the manufacturer or distributor.

If Toy Canon cannot fulfill a preorder, Toy Canon will provide an appropriate refund or other legally required remedy. If an expected shipping timeframe materially changes, Toy Canon may provide an updated estimate and any cancellation or refund options required by applicable law.

Preorders are also governed by the separate Toy Canon Preorder Policy.

Mixed Preorder and Available-Now Orders

When an order contains both preorder and Available Now merchandise, the complete order will generally ship together after every item becomes available.

Customers who want Available Now products shipped separately should place them in a separate order.

Toy Canon may separate shipments when operationally necessary or when another arrangement is authorized.

International Orders

Unless otherwise required by applicable law or a market-specific policy displayed during checkout, international orders are Final Sale and are not eligible for return.

For international markets governed by Toy Canon’s international cancellation rule, cancellation requests must be submitted within one hour of purchase.

Orders governed by Managed Markets, including qualifying European Union orders, remain subject to the applicable market-specific cancellation and return rights displayed during checkout and required by law.

International shipping charges, duties, taxes, customs charges, brokerage fees, and other import-related costs are generally non-refundable unless required by law.

Collector XP and Returns

Collector XP associated with a purchase is not earned until the applicable item has been fulfilled. XP displayed before fulfillment is pending and is not yet available.

If an item or preorder is canceled before fulfillment, pending XP associated with that item will not become available.

If a return is approved after fulfillment, XP associated with the transaction may be removed, reversed, or adjusted in accordance with the Collector XP Terms.

XP that has already been redeemed is not automatically restored or re-awarded because an associated purchase is later returned or refunded.

Collector XP has no cash value and is governed by the separate Collector XP Terms.

Refund Abuse, Fraud, and Policy Misuse

Toy Canon reserves the right to refuse a return, refund, replacement, or other accommodation when reasonably necessary to address suspected fraud, return abuse, manipulation, misrepresentation, policy abuse, or other improper activity, subject to applicable law.

Examples include:

Returning a different product than the one purchased
Altering a product after delivery
Misrepresenting product condition
Attempting to return an opened collectible
Abusing blind-product policies
Attempting to circumvent Final Sale restrictions

Toy Canon may request additional information reasonably necessary to investigate a claim.

Questions and Return Assistance

For questions about a product, cancellation, return eligibility, damaged or incorrect merchandise, or an existing return, contact:

Toy Canon Support
Email: support@toycanon.com

You may also contact us through Toy Canon live chat when available.

Mailing Address

Toy Canon (Speculate LLC)
PO Box 341512
Arleta, CA 91334-1512
United States

This is a mailing address, not a retail store or public return location. Do not send returns to this address unless Toy Canon Support specifically authorizes and instructs you to do so.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived or restricted.